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Operational Announcement - Severe weather in NSW

What has happened?

Severe storms in NSW overnight have resulted in widespread power outages, which have significantly impacted Telstra services across the Sydney, Hunter and Illawarra regions. Currently more than 38,800 fixed line services, more than 21,900 ADSL services, a number of 2G, 3G and 4G mobile sites are off the air. Telstra restoration teams are working as quickly as possible to deploy back-up generators and emergency battery equipment.

Service impacts

Customers between Nowra and Taree including metropolitan Sydney are experiencing a loss of service. There are impacts on PSTN, ADSL, Data transmission and Mobility services due to power outages. 5 Telstra Exchange Service Areas in NSW are currently at Amber status: Dudley, Dungog, Paterson, Raymond Terrace and Vacy.

As soon as we have more information we will provide a further update. In the meantime, we thank customers for their patience and understanding.

We offer fixed phone line, DSL and mobile services to residential, small and medium businesses consumers throught the country. Our phone plans are designed with simplicity and offer value as the core focus. Internet has become a must have for Australians in the 21st Century. We have, encouraged by the upsurge in data usage, designed plans which match the needs of Australians. Our most popular offers include our Unlimited Plans where customers enjoy uncapped data at flat rates combined with unlimited calling options.

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